SHIPPING AND RETURNS
RETURN AND EXCHANGE
The Collagen Lounge ship Australia wide.
Order Processing Times.
Orders are processed Monday through Friday and are shipped within 24-48 hours of placement. Tracking information is sent via email.
All our orders and charged a fee of $5.50 for shipping. Please allow for current delays in Australia posts delivery times due to Covid-19.
The Collagen Lounge is not responsible for lost or stolen packages or packages delayed in transit.
Incorrect or Faulty Products
If you have received incorrect, damaged or faulty items, please provide details (including photos) within 7 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please contact our customer care team at email@example.com and include your order confirmation number in the subject line so we can find your order easily and process your request promptly. The Collagen Lounge does not take responsibility for the costs of returning the products.
*We don't offer refunds or accept returns for change of mind.